Privacy Policy

Last updated: April 20, 2026

Vohosoft ("we", "our", or "us"), the developer of BingoKart, is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use the BingoKart mobile application and website (collectively, the "Service").

1. Information We Collect

• Account information: Name, mobile number, and email address when you register.
• Delivery information: Delivery addresses you save for order fulfilment.
• Order information: Products ordered, payment method, and transaction history.
• Device information: Device type, OS version, and push notification token (FCM) to send order updates.
• Location data: Approximate location for delivery services (only when you place an order).

2. How We Use Your Information

• To process and deliver your orders.
• To send order status notifications and delivery updates via push notifications.
• To provide customer support and resolve disputes.
• To improve our products, services, and user experience.
• To comply with applicable laws and regulations.

3. Sharing of Information

We do not sell your personal data. We share information only with:

• Delivery partners (riders): Your name, contact number, and delivery address to fulfil your order.
• Payment processors: Transaction data processed securely via Razorpay in accordance with PCI-DSS standards.
• Legal authorities: When required by law or to protect rights and safety.

4. Data Retention

We retain your account and order data for as long as your account is active, or as required by law. You may request deletion of your account by contacting us.

5. Security

We implement industry-standard security measures including HTTPS encryption, JWT-based authentication, and BCrypt password hashing. However, no method of transmission over the internet is 100% secure.

6. Your Rights

• Access or correct your personal information via the app profile settings.
• Request deletion of your account and associated data.
• Opt out of promotional notifications in app settings.

7. Children's Privacy

Our Service is not directed to children under 13. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this policy periodically. We will notify you of significant changes via the app or email. Continued use of the Service after changes constitutes acceptance.

9. Contact Us

For privacy-related queries, contact us at: support@vohosoft.com